Contracts and Disputes

This course is recommended for anyone who is in a customer facing role or has a customer service focus. 

Recommended Experience: 

• Building and construction terminology
• Customer service experience

Ideal skills:

• Attention to detail and accuracy
• Communication
• Computer Literacy
• Organisational
• Analytical

Upon successful completion, you will receive a Statement of Completion in Contracts and Disputes.

This course is scheduled into the sessions listed below:

Session 1: Contracts and Contract Preparation
Session 2: Disputes and Dispute Resolution Procedure
Session 3: Dispute Resolution in Practice and Dispute Legislation

You will have access to the online course for a maximum of 3 months.

Instead of rushing from the worksite to a classroom, you have time to go home, settle in, grab a snack, then simply login to learn. Online learning is just like a real class except from the comfort of your own home.

All you need is your laptop/tablet/computer, a quiet place, and speakers or headphones, and microphone. Once you login to learn you'll be connected to educators and colleagues, as well as having access to our learning resources, videos and more!

To support your learning, recorded tutorial videos can be accessed at any time along with course notes. Students have the flexibility to watch these videos at any time, or multiple times and can start/stop when needed. This is beneficial for revisiting or reinforcing what you are learning.

Students can access customer service support during standard business hours.